What is the Service?

D I S can help you lower travel and lodging costs, help facilitate distance education, and accommodate telemedicine through our Interactive Video Conferencing Services. To establish a site on the state-wide interactive video network, the location must have video equipment, connectivity, and interactive video service.

A site must be equipped with video cameras, a video encoding unit (CODEC), monitors, and audio equipment for the site to connect to the video network. A
D I S contract is available for ordering premise video conferencing hardware.

If the location has connectivity to the state network that has available bandwidth and is capable of supporting video traffic (generally an A T M connection) then the site can be connected to the state video network for interactive video service. This service provides for unlimited conferencing, unlimited scheduling, system support, troubleshooting, and help desk support.

D I S Interactive Video Conferencing services include:

Interactive Bridging and Scheduling
• Unlimited conferencing
• Bridging (more than one site in a conference)
• Scheduling (operating the bridge or reserving conference on the bridge)
• Routing of video traffic
• Video back-bone

Video End Point Management
• Diagnostics, configuration, and support for CODECS
• End user support provided by A T & T or D I S

C S U
• Support or replacement of C S U

What should the customer expect?

Quality video conferencing availability target is 99% or greater. End user support is available from 7:00 a.m. to 10:00 p.m. Monday through Friday (additional service may be arranged by request).

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information, or contact your Account Representative.

Customer Responsibilities

• Ensure Local Area Networks are using correct I E E E F A S T Ethernet Standards
• Separate Local Area Network for video connections
• Be familiar with video equipment
  

Lead Time

Lead times vary and depend upon the details of the service needed.

Click below for further information on:
Rates | Equipment | Scheduling | VNET