A Word From Our Director
About DIS / IT in Arkansas
Director's Biography

  A Word From Our Director

After serving four years as DIS Director, I look back on everything I have learned and experienced and realize every day how much I love my job.

Our agency Decision Drivers are People, Cost, Reliability, and Security.   People are of course, our most valuable asset.   Whether you are a stakeholder, DIS employee or a citizen accessing state services, we want your interaction with us to be the best it possibly can be.

Our new vision for the next biennium is ‘Customer satisfaction every time.’  This sounds fairly basic, but there are more than 2500 locations on the information technology network that serves the State of Arkansas.  State agencies – and ultimately the citizens they serve, depend on those locations to have services ready the moment the services are needed.   We work everyday - 24 hours a day - to ensure that we address our customers’ needs and that our customers are satisfied with the service they receive.

Focusing on Cost, we have implemented a methodology for managing our IT assets which will result in savings for customers and the State of Arkansas.  The tools we have in place will save money by effectively tracking our assets, as well as the replacement and maintenance schedule for our assets.  When it comes to Reliability, our systems and services are designed to be cost-effective, secure and reliable.

The DIS Mission is to “Provide technology leadership and solutions to assist our customers in the delivery of public services.”   Thank you for the opportunity to serve you. 

Claire Bailey